FAQ

Payments

  • DO YOU ACCEPT PAYPAL?

    Yes. We use Paypal to process all payments at The Lovely Studio. You can pay for your downloads using your Paypal Account. All payments will be made to The Lovely Studio.

  • CAN I PAY USING A DEBIT OR CREDIT CARD?

    Yes. We accept payment by all major credit and debit cards via PayPal. You do not need a PayPal account to shop with us. Please choose 'Pay with a debit or credit card' at checkout.

    You can read more about Paypal Account Optional at Paypal.

    Your payment will show as TheLStudio on your statement.

  • PAYPAL WON'T ACCEPT MY DEBIT OR CREDIT CARD

    Paypal limit the number of transactions they will process for a card under their 'Account Optional' system before a Paypal Account is required. If you are paying with a debit or credit card which you have used for online shopping several times before & have encountered the following message,

    "The card you entered cannot be used for this payment. Please enter a different credit or debit card number."

    you may have reached the maximum number of transactions (up to 10) they allow.

    You may need to sign up for an account in order to make further payments with this card. Or alternatively use a different payment card.

    You can read more about Paypal Account Optional here.

    As all our payments are processed independently by PayPal, we are unable to tell you exactly why your card is not working. You may need to contact PayPal to resolve the problem.

  • REFUNDS & RETURNS

    All The Lovely Studio products are digital products & are not refundable once downloaded. Please make sure you are happy to keep your items before you download them.

    This does not affect your Statutory Rights.

Downloads

  • HOW WILL I RECEIVE MY DOWNLOADS?

    You will receive the link(s) to your downloads in an email.
    Within a few minutes of us receiving your payment, you will receive 2 emails,

    - a receipt from Paypal for your payment
    - and an Order Confirmation from The Lovely Studio containing your download links.

    You can download your items from the links in this Order Confirmation email.

    Your download links will connect you to your files for 24 hours. Please download them within this time.

  • I HAVEN'T RECEIVED MY DOWNLOAD LINKS

    Please check your inbox at the email address you gave us when you placed your order.

    If you paid using your Paypal Account, this will be the primary email address of the Account you used. This may be different to the one you used to sign in.
    If you paid using a Debit or Credit Card, this will be the email you used at checkout.

    Please also check your spam folder. Your Order Confirmation email may have gone into there. Adding hello {at} thelovelystudio {dot} co {dot} uk to your contacts may help prevent your download emails from being delivered to your spam folder in the future.

    If you still do not have your email, please contact me.

  • MY DOWNLOAD LINKS HAVE EXPIRED

    Your download links will connect you to your files for 24 hours. Please contact me straight away for new links if you have missed this deadline.

  • I HAVE LOST ALL MY DOWNLOADS. CAN I DOWNLOAD THEM AGAIN?

    We use a limited-time download system at The Lovely Studio & ask that you back-up all your The Lovely Studio downloads. Please contact me if you have lost your files. We may be able to help.

Angel Policy & Licences

File Types & Unzipping

  • WHAT FILE TYPES ARE INCLUDED IN MY DOWNLOAD?

    Every download from The Lovely Studio includes PDF, JPG & TIF files.
    Downloads from The Pink Petticoat Portfolio contain TIF files.

    PDF files are the simplest to use and need only the free Adobe Acrobat Reader to print them. Simply click on the paper or image you want to print & the program will open. They are perfect for quick printing & beginners.



    JPG & TIF files require a Crafting / Digital Image Program to print them. They are perfect for more experienced users.

  • HOW DO I UNZIP MY FILES?

    Your downloads are delivered to you, in a compressed form, inside a .zip file. It is the fastest way to transfer your files to your computer. And they need to be taken out of this .zip file to use them.

    Most modern computers will do this for you, either automatically or after a click / double click.

    If you find you do need a Zip File Program to extract your files, a quick Google search will help you find one suitable for your computer.

Printing

  • WHAT PAPER SHOULD I PRINT ON?

    You can print on any kind of paper you like.
    I have printed on many types. A4 paper packs from Paperchase are my personal favourites.

If your question has not been answered here, please feel free to contact me